Refund policy


We believe in satisfying and delighting our customers. The products we sell are carefully selected to provide the best value for our customers. bridalfactoryoutlet.in continues to work towards protecting our customers’ interests and strives to satisfy your needs with friendly customer service.

Our return policy is designed with our valuable customers in mind. We have an easy, transparent process for returns/exchanges whenever applicable. We hope you never need this policy, but we understand that unforeseen conditions may require a replacement or exchange. For that, we have created a simple and streamlined process.

Cancellation Policy

Any cancellation request will be accepted before the order is shipped.
We usually ship within 1–2 working hours during non-peak seasons.

For cancellation requests, email us at:
📩 bridalfactoryoutletsurat@gmail.com

If the order is canceled before shipping, we will refund the amount via your original payment method. Refund may take 1–5 days.

What is bridalfactoryoutlet.in Exchange Policy?

Our "100% Buyer Protection Program" allows easy returns and exchanges for:

  • Products different from what is shown on the website

  • Products received in Damaged / Defective / Broken condition

  • Products not as per description/photo on the website

All products must be returned in their original condition, with bills and labels.

Please follow the steps below:

  • Register your dispute within 24 hours of delivery

  • Disputes raised after 24 hours will not be accepted

  • We strictly do not entertain requests beyond the return policy time frame

🚫 Items that cannot be returned

  • Custom-stitched products